Senior Customer Service Officer - United Overseas Bank

United Overseas Bank · 📍 Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 12000000 - 18000000
United Overseas Bank is seeking a highly skilled and experienced Senior Customer Service Officer to join our team in Bali. As a Senior Customer Service Officer, you will be responsible for providing exceptional customer service and support to our valued clients. This role offers a competitive salary and a dynamic work environment in one of Bali's most popular tourist destinations.

📋 Tanggung Jawab Pekerjaan

Provide exceptional customer service and support to clients, ensuring their needs and concerns are addressed promptly and effectively.,Handle customer inquiries, complaints, and feedback, and work to resolve issues to the client's satisfaction.,Assist clients with account-related matters, including account opening, maintenance, and closure.,Collaborate with other departments to ensure a seamless customer experience.,Monitor and analyze customer service performance metrics to identify areas for improvement.,Train and mentor junior customer service officers to ensure consistent service quality.,Stay up-to-date with industry trends and best practices in customer service.,Maintain accurate and up-to-date records of customer interactions.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Marketing, or a related field.,Minimum of 3 years of experience in customer service or a related role, with a proven track record of success.,Excellent communication and interpersonal skills, with the ability to build rapport with clients.,Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.,Proficiency in English, both written and spoken.,Familiarity with banking and financial services is a plus.,Ability to work under pressure and meet tight deadlines.,Must be able to work in a fast-paced and dynamic environment.

🛠️ Keahlian

Customer serviceCommunicationProblem-solvingAnalytical skillsTime managementTeamworkAdaptability
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