Customer Service Representative - Binajasa Sumber Sarana

Join Binajasa Sumber Sarana as a Customer Service Representative in Balikpapan, Kalimantan Timur, and become a key player in delivering exceptional service to our valued customers and partners. This role is perfect for dynamic individuals who thrive in a fast-paced environment and are passionate about building strong customer relationships. With a strong focus on customer satisfaction, Binajasa Sumber Sarana is committed to providing top-notch service and support to ensure our customers' needs are met.

In this role, you will be responsible for handling customer inquiries, resolving issues, and providing solutions to ensure customer satisfaction. You will use tools like CRM systems, email platforms, and phone systems to manage customer interactions efficiently. This is an opportunity to grow and develop your skills in a supportive and collaborative environment, with opportunities for career advancement.

With a mission to deliver exceptional service and support, Binajasa Sumber Sarana is a trusted partner in the industry. Join us and be part of a team that values integrity, innovation, and excellence.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat platforms.
• Resolve customer issues and provide solutions to ensure satisfaction.
• Update customer information in the CRM system and maintain accurate records.
• Collaborate with internal teams to ensure seamless service delivery.
• Monitor customer feedback and use it to improve service quality.
• Adhere to company policies and procedures to ensure consistent service standards.
• Participate in training and development programs to enhance skills.
• Contribute to team meetings and brainstorming sessions to improve service processes.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or related roles.
• Proven track record of excellent customer service skills.
• Strong communication and interpersonal skills.
• Familiarity with CRM systems like Salesforce or HubSpot.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Bachelor's degree in Business Administration, Communication, or related fields.
• Proficiency in English and Bahasa Indonesia.
• Willingness to travel and work in different locations as needed.

🛠️ Keahlian

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