Customer Support Agent - Helpdesk & Contact Center (State Printing Company)

Join Infomedia Nusantara as a Customer Support Agent for a prestigious State Printing Company in Jakarta! This is a unique opportunity to contribute to national operations while developing your career in customer service and communication.

As a Customer Support Agent, you will be the first point of contact for customers, providing them with the best possible experience. You will handle inquiries, complaints, and requests through various channels, including phone, email, and chat. This role is crucial in maintaining customer satisfaction and ensuring smooth operations for the State Printing Company.

Infomedia Nusantara is a trusted partner for national institutions, providing innovative solutions in customer service and communication. By joining us, you will have the chance to work in a dynamic and supportive environment, with opportunities for professional growth and development.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints through phone, email, and chat channels
• Provide timely and accurate information to customers regarding products and services
• Document and track customer interactions using CRM software
• Escalate complex issues to the appropriate team members
• Monitor and report on customer satisfaction metrics
• Assist in training and mentoring new team members
• Stay updated on company policies and procedures
• Contribute to continuous improvement initiatives

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or related field
• Minimum 2 years of experience in customer service or related roles
• Strong communication and interpersonal skills
• Proficiency in using CRM software (e.g., Salesforce, Zendesk)
• Fluency in both written and spoken Indonesian
• Ability to work under pressure and meet tight deadlines
• Willingness to travel and work in different locations
• Valid driver's license and reliable transportation

🛠️ Keahlian

Lowongan Terkait